| Degree Name | Group/Major Subject | Board/Institute | Country | Passing Year |
|---|---|---|---|---|
| Ph.D. | Title: “Measuring Service Quality and Satisfaction on User-focused Marketing in Academic Libraries of Bangladesh” | Dept. of Information Science and Library Management (ISLM), University of Dhaka (DU) | Bangladesh | 2012 |
| Masters | Dept. of Information Science and Library Management | University of Dhaka | Bangladesh | 1998 |
| Bachelor | Dept. of Information Science and Library Management | University of Dhaka | Bangladesh | 1997 |
| Title | Organization | Location | From Date | To Date |
|---|---|---|---|---|
| Reviewer | Journal of Information and Knowledge Management (i-JKM) | India | 16, Sep 2021 | |
| Reviewer | Bangladesh Journal of Library and Information Science (Dept. of ISLM, University of Dhaka) | Dhaka, Bangladesh | 30, May 2021 | |
| Professor | Department of Information Science and Library Management, University of Dhaka | Dhaka | 30, Nov 2019 | Currently Working |
| Reviewer | Eastern Librarian (Library Association of Bangladesh) | Dhaka, Bangladesh | 26, Sep 2018 | |
| Reviewer | International Journal of Quality and Service Sciences (Emerald Publishing | UK | 26, Aug 2018 | |
| Reviewer | The Electronic Library (Emerald Publishing) | UK | 30, Nov 2017 | |
| Reviewer | Journal of Information and Knowledge Management (i-JKM) | India | 01, Feb 2015 | |
| Reviewer | Information Development (Sage publications) | UK | 06, Mar 2014 | |
| Reviewer | Dhaka University Studies (Dhaka University) | Dhaka, Bangladesh | 30, Nov 2013 | |
| Associate Professor | Department of Information Science and Library Management, University of Dhaka | Dhaka | 22, Aug 2013 | 29-11-2019 |
| Assistant Professor | Dept. of Information Science and Library Management, University of Dhaka | Dhaka | 04, Aug 2009 | 21-08-2013 |
| Lecturer | Dept. of Information Science and Library Management, University of Dhaka | Dhaka | 06, Dec 2005 | 03-08-2009 |
| Senior Officer | Al-Arafah Islami Bank Ltd. | Dhaka | 30, Nov 2002 | 05-12-2005 |
| Chief Librarian | Stamford University Bangladesh | Dhaka | 07, Nov 2000 | 29-11-2002 |
Research Interest
| Subject | Description | Research Interest (Goal, Target Indicator) |
|---|---|---|
| Service quality management | [1] Developing quality culture in library and information center [2] Quality assurance for LIS marketing [3] Impact assessment of user satisfaction and dissatisfaction on library services [4] Cause and effect of user defection from using library resources |
|
| Information marketing | [1] Service marketing in library and information center [2] Service climate in information center [3] Value added services in LIS marketing |
Project/Research Supervision
| Level of Study | Title | Supervisor | Co-Supervisor(s) | Name of Student(s) | Area of Research | Current Completion |
|---|---|---|---|---|---|---|
| No project/research supervision is found | ||||||
Project/Research Work
| Subject | Project Name | Source of Fund | From Date | To Date | Collaboration |
|---|---|---|---|---|---|
| No project/research work is found | |||||
Invited Talk
| SL | Invited Talk |
|---|---|
| No invited talk is found | |
| SL | Collaboration & Membership Name | Type | Membership Year | Expire Year |
|---|---|---|---|---|
| No Collaboration & Membership is found | ||||
| Journal Article | |
|---|---|
| 1 |
Hossain, Muhammad Jaber : Redefining Expectancy Disconfirmation Theory using LIS SERVQUAL+: An Integrated Framework for evaluating Library Service Quality and User Satisfaction,
International Information & Library Review , vol.51 , no.3 , 2018
.
|
| 2 |
Hossain, Muhammad Jaber : Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries,
International Information and Library Review , vol.48 , no.3 , 2016
.
|
| 3 |
Hossain, Muhammad Jaber and Munshi M. Nasiruddin : Customer service performance of a public university library in Bangladesh,
Annals of Library and Information Science Studies , vol.62 , pp.115-125 , 2015
.
|
| 4 |
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : An investigation of service expectations: Developing and validating an alternative scale for service quality assessment in academic libraries,
International Information and Library Review , vol.46 , no.1/2 , 2014
.
|
| 5 |
Hossain, Muhammad Jaber : A study of the causes of user dissatisfaction in academic libraries: a case of university students in a developing country,
Journal of Library Administration , vol.54 , no.6 , pp.462-482 , 2014
.
|
| 6 |
Islam, M. Anwarul and Hossain, Muhammad Jaber : Marketing Information Resources and Services on the Web: Existing Status of University Libraries in Bangladesh,
The Electronic Library , vol.32 , no.5 , pp.742-759 , 2014
.
|
| 7 |
Hossain, Muhammad Jaber, Islam, M. Anwarul and Saadi, Mohammad Sheikh : Evaluating user’s experience of service performance using SERVPERF scale: A case study of some private university libraries in Bangladesh,
Annals of Library and Information Studies , vol.60 , no.4 , pp.249-259 , 2013
.
|
| 8 |
Hossain, Muhammad Jaber and Ahmed, S. M. Z. : Developing a service performance assessment system to improve the service quality of academic libraries,
Business Information Review , vol.30 , no.4 , pp.210-221 , 2013
.
|
| 9 |
Hossain, Muhammad Jaber : Designing User-focused marketing culture in academic libraries: a conceptual outline,
Journal of Library Administration , vol.53 , no.2/3 , pp.122-146 , 2013
.
|
| 10 |
Hossain, Muhammad Jaber : User’s perception of service performance: a study of some public university libraries in Bangladesh,
The Dhaka University Studies , vol.70 , no.1 , pp.35-51 , 2013
.
|
| 11 |
Islam, M. Anwarul and Hossain, Muhammad Jaber : Access and usage of the Internet among undergraduates in the Faculty of Arts at Dhaka University,
Pakistan Journal of Library & Information Science , vol.13 , pp.1-12 , 2012
.
|
| 12 |
Hossain, Muhammad Jaber and Anwarul Islam, Md. : Understanding perceived service quality and satisfaction: a study of Dhaka University Library, Bangladesh,
Performance Measurement and Metrics , vol.3 , no.3 , pp.169-182 , 2012
.
|
| 13 |
Hossain, Muhammad Jaber : Measuring service quality of Dhaka University Library: a gap analysis,
The Dhaka University Studies , vol.67 , no.2 , 2010
.
|
| 14 |
Hossain, Muhammad Jaber : Digital library professionals in 21st century: challenges and competencies,
Journal of Business Administration , vol.36 , no.1/2 , pp.67-83 , 2010
.
|
| 15 |
Hossain, Muhammad Jaber : Marketing of library products and services: concepts, issues and practices,
The Arts Faculty Journal , vol.1 , no.2 , pp.127-144 , 2008
.
|
| 16 |
Hossain, Muhammad Jaber and Shiful Islam, Md. : Selective dissemination of information (SDI) service: a conceptual paradigm,
International Journal of Information Science & Technology , vol.6 , no.1 , pp.27-44 , 2008
.
|
| 17 |
Hossain, Muhammad Jaber : Content management: a contemporary issue for managing resources of printed document,
The CDR Journal , vol.1 , no.2 , pp.25-37 , 2006
.
|
| 18 |
Hossain, Muhammad Jaber : Understanding the use of data analysis tools for the assessment of LIS service quality: LIS SERVQUAL+, SPCM and Disconfirmation of Expectation’s Theory,
The Eastern Librarian , vol.25 , no.2 , pp.47-71 , 2020
.
|
| 19 |
Hossain, Muhammad Jaber and Islam, Md. Shariful : Planning a User-centered Process Improvement for Academic Libraries: A Pathway of Satisfying Users’ Needs,
Library Philosophy and Practice (e-journal) , pp.4793 , 2021
.
|
| 20 |
Hossain, Muhammad Jaber and Islam, Md. Maidul : Meeting and Un-meeting User’s Needs and Expectations of Using E-resources of Dhaka University Library (ACCEPTED),
Bangladesh Journal of Library and Information Science , vol.2 , no.3 Department of Information Science and Library Management, DU , pp.123-141 , 2021
.
|
| Award Type | Title | Year | Country | Description |
|---|---|---|---|---|
| No award information is found | ||||
Dr. Muhammad Jaber Hossain
Professor
Department of Information Science and Library Management
Faculty of Arts
Email: jaberhdu@gmail.com
Phone: 01975160205, 01911368239